BIG LOVE Challenge Email Whitelist Instructions

BIG LOVE Challenge Email Whitelist Instructions

Thank you for signing up to the BigLoveChallenge. Your email providers and client software do the best they can to keep spam out, but sometimes they filter out messages that you want to receive. Because of this, we ask that you add us to your trusted list of senders, contacts or to your address book. This is also known as "Whitelisting."

If you don't see an email from ❤️ BIG LOVE Challenge ❤️ in your Inbox, our email may have mistakenly been sent to your spam folder (Or to some other folder). 

Please open your spam folder and if you find an email from ❤️ BIG LOVE Challenge ❤️,  open it and mark it as "Not spam"... 

If ❤️ BIG LOVE Challenge ❤️ is being filtered, try adding to your Address Book or Contact list.

The rest of this document contains useful information on how to whitelist messages using a number of common email platforms (Such as Gmail, Yahoo etc). If you're having trouble whitelisting us, then hopefully you can find what you're looking for here.  Please note, Gmail have a number of different options such as Gmail classic and 'inbox' by Gmail. In addition, the Gmail client can be setup to use Gmail tabs. Because of this, it's recommended that you either scroll down or use the 'Quick Navigation' to find the screenshot that looks appropriate for the client you're using.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist

Gmail (Classic)

To make sure our email gets delivered to your Inbox, you must add ❤️ BIG LOVE Challenge ❤️ to your contacts list.

If you cannot see email from ❤️ BIG LOVE Challenge ❤️  in your inbox....

Please check your Gmail Spam Folder:

  1.  If you see the email from ❤️ BIG LOVE Challenge ❤️  : Open the Email.
  2.  Click the button on the toolbar, labeled Not spam

Next please, add ❤️ BIG LOVE Challenge ❤️ to your Contacts list..

(2 minutes ago)



  Filter messages like these


  Add ❤️ BIG LOVE Challenge ❤️ to Contacts list  

  Delete this message

  1. - Open the email from ❤️ BIG LOVE Challenge ❤️. (This will now be in your inbox after you marked it 'Not Spam')
  2. - Click the drop down arrow next to "Reply" in the upper right side the email from header.
  3. - Click the "Add ❤️ BIG LOVE Challenge ❤️ to Contacts List" from the list that appears.
  4. - If ❤️ BIG LOVE Challenge ❤️ does not appear in the dropdown list? Then you've probably already added ❤️ BIG LOVE Challenge ❤️ to Contacts.

Gmail Mobile App

If you're using the Gmail Mobile App on your mobile device, please open the app now...

If you don't find an email from ❤️ BIG LOVE Challenge ❤️, please check the Spam Folder:

When you find the email from ❤️ BIG LOVE Challenge ❤️  and have clicked on it..

Tap the ellipsis menu icon at the top right...

Then either select 'Not Spam' or select 'Move to' (Depending on what version mail client you're using). 

Screenshot of the Gmail App dropdown menu

  • If you selected 'Move to', then select Primary from the list.

  • Screenshot of the Gmail app move to menu

    This way you will always see ❤️ BIG LOVE Challenge ❤️ in your Primary Inbox tab...

    NOTE: My Preferred Folder doesn't exist by default in Gmail. It's displayed there as an example, since custom folders must be created by the user.

    Gmail Tabs

    If you are using Gmail Tabs such as 'Promotions', please open your Promotions tab in Gmail...

    1. - If you find an email from ❤️ BIG LOVE Challenge ❤️ in your Gmail Promotions tab:
    2. - Grab and drag the email to the Primary Inbox Tab.
    3. - After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

    4. The conversation has been moved to "Primary"
      Do this for future messages from Yes

    5. - Click Yes in the yellow alert box that appears.
    6. - This way you will always see ❤️ BIG LOVE Challenge ❤️  email in your Primary Inbox tab.

    Yahoo icon

    Yahoo! Mail

    If you haven't received an email from ❤️ BIG LOVE Challenge ❤️...

    Check your Spam Folder. If you see an email from ❤️ BIG LOVE Challenge ❤️:

    1. - Please open the email.
    2. - Next click the Not Spam button on the top toolbar.

    To ensure delivery: Create a filter to automatically send email from ❤️ BIG LOVE Challenge ❤️ to your Inbox.

    1. - Move your mouse over or tap the Gear icon in the top right navigation bar.
    2. - Select Settings from the list that drops down.
    3. - Choose Filters located on the left side of the page.
    4. - Click the Add button on the Filters page.
    5. - Create a name such as Whitelist in the Filter name field.
    6. - In the From field leave the default contains selected.
    7. - Enter the email address in the text box next to Contains...
    8. - Choose the destination folder to which you would like the message delivered. For example: Inbox.
    9. - Click or tap Save...
    10. - You will see in the next screen - 'Deliver to Inbox if From contains ❤️ BIG LOVE Challenge ❤️ '
    11. - Click or tap Save on this screen.
    12. - You will be returned to your Yahoo! Inbox.

    iPhone Mail app icon

    iPhone Mail App

    iPhone Mail identifies most junk mail (spam) sent to your address or aliases, but it can mistakenly move email to your Junk mail folder.

    Periodically, check the Junk folder for email messages that were marked as junk mistakenly.

    To indicate that an email message from ❤️ BIG LOVE Challenge ❤️ isn’t junk:

    1. - Open your Mail app and go to the Mailboxes screen
    2. - Scroll down until you see the folders area....

    3. Screenshot of iPhone mailboxes screen

    4. - Select the Junk folder.
    5. - Find the email from ❤️ BIG LOVE Challenge ❤️ and slide it left to see options.

    6. Screenshot of iPhone swipe left screen

    7. - Tap the More button.
    8. - Tap the Mark button.

    9. Screenshot of iPhone move messages screen
    10. - Tap the Mark as Not Junk button.

    11. Screenshot of iPhone mail not junk screen

    The message is moved to your Inbox. Future email messages from ❤️ BIG LOVE Challenge ❤️ will no longer be marked as junk.

    By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

    Outlook Mobile App

    To add ❤️ BIG LOVE Challenge ❤️ to your list of Focused Inbox on the Outlook App...

    Please open the mobile Outlook app on your device now ( Android, Microsoft or iPhone):

    Then open the email from ❤️ BIG LOVE Challenge ❤️:

    1. - Click the dropdown menu Screenshot of Outlook App dropdown button on the top right of your Inbox.
    2. - On the menu displayed, tap Move to Focused Inbox

    3. Screenshot of Outlook App dropdown menu
    4. - Select the Move this and all future messages button.

    5. Screenshot of Outlook App move to screen
    6. - Tap Move
    7. Now all future messages from ❤️ BIG LOVE Challenge ❤️ will appear in your Focused Inbox

    You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

    Outlook 2003, Outlook 2016 and Outlook Office 365

    - To add ❤️ BIG LOVE Challenge ❤️ to you list of "Safe senders" on Outlook:

    1. - Right click our email in your Inbox email list pane.
    2. - On the menu displayed move your mouse over or tap Junk
    3. - Click or tap on Never block sender in the menu that rolls out.
    4. - The resulting popup will say:
    5. - "The sender of the selected message has been added to your Safe Senders List."
    6. - Click OK

    To add sender to address book:

    1. - Open the email
    2. - Right click on the from address
    3. - Choose Add to contacts option

    Inbox by Gmail icon

    Inbox by Gmail

    To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add ❤️ BIG LOVE Challenge ❤️ to your preferred folder, or a folder of your choice.

    NOTE: "My Preferred Folder" is used as a demonstration in the screenshot below. You must create your own 'My Preferred Folder' (Or whatever you wish to call it), by clicking + Create New yourself.

    If you do not readily find an email from ❤️ BIG LOVE Challenge ❤️ in one of your Inbox bundles...

    Please check your Inbox Spam Folder or your Promotions bundle:.

    1. - When you see the email from ❤️ BIG LOVE Challenge ❤️: Open the Email.
    2. - Then click the Screenshot of Inbox by Gmail icon icon.
    3. - Then add ❤️ BIG LOVE Challenge ❤️ to your My Preferred Folder.
    4. Screenshot of Inbox by Gmail
    5. - If you have not already created a My Preferred Folder, you may do so by clicking + Create new..."
    6. - You may also move ❤️ BIG LOVE Challenge ❤️ to any folder of your choice.

    Previously "Hotmail", "Live", "Windows Live" and "MSN"...

    In the new you must click the Wait it's safe link if you find emails incorrectly identified as spam.

    Entering the email contact in the address book or contacts no longer whitelists the sender.

    To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

    1. - Check the Junk folder. If you see the ❤️ BIG LOVE Challenge ❤️ email..
    2. - Open the email.
    3. - Click the "Wait it's safe" link

    Mark Sender as "Wait it's safe!

    ❤️ BIG LOVE Challenge ❤️ (

    Microsoft SmartScreen marked this message as junk and we'll delete it after ten days.
    Wait, it's safe! | I'm not sure. Let me check

    Manually Add to Safe List

    1. - Click gear the icon on the top right.
    2. - Select Options in the drop down list.
    3. - On the Options page under Preventing junk email click Safe and blocked senders
    4. - Click the link Safe senders on the next page.
    5. - Enter the email address in the text box.
    6. - Click Add to list
    7. - ❤️ BIG LOVE Challenge ❤️ will now be added to your list of Safe senders
    8. - Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

    Apple Mail (OS X and iOS)

    Both Apple Mail on OSX and Mail on iOS devices have a similar process for adding senders to Contacts. By selecting the From, or Reply-to on an email message, you can choose to “Add to Contacts”, or “Add to VIPs”. The advantage of “Add to VIPs” is that future emails from this sender will be added to a special VIP mailbox in iOS Mail.

    Locate the message from ❤️ BIG LOVE Challenge ❤️ (Either in your inbox, spam or junk folder)

    To the right of where it shows the sender as ❤️ BIG LOVE Challenge ❤️, there is a small, downwards pointing arrow.

    Left click on this and select either “Add to Contacts”, or “Add to VIPs” as mentioned previously.

    ❤️ BIG LOVE Challenge ❤️ is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.